For reading 4 minutes

No matter how well thought out the platform is, gamers often face various problems, including bugs in the game itself, hacked accounts, etc. Sometimes you need to contact the company representatives directly. Therefore, information about situations in which Fortnight’s technical support can help and how to correctly draw up a request will be useful.

Fortnight Support

Problems Fortnite Developers Can Solve

The support service is contacted if there are problems with:

  • Fortnite;
  • Epic Games Store;
  • other Epic products including Battle Breakers, Unreal Engine, Shadow Complex, Spyjinx.

Epic will not consider complaints related to other devices and programs (for example, if a bug appeared not due to a flaw in the platform, but due to the operation of the device or operating system).

It is worth contacting support in such situations:

  1. If you have problems with picture, sound, loading maps, or the game cannot be started. Developers eliminate massive bugs almost instantly during the subsequent modification. If the problem is related to the launch of the game on your gadget model, then the solution to the problem may take longer.
  2. If you need to link a different email address to your account or you have lost access to your mail.
  3. If your account has been hacked. Then you will need to confirm that you are the owner of the profile, after which the developers will restore access to the “Personal Account”.
  4. If you have problems buying skins and other items in the in-game store (for example, if the money disappeared and the product did not appear in the locker, or you made a transaction by accident).

Problems

Does Fortnite tech support have a phone number

Epic Games Support communicates online only through contact forms and emails. It is not possible to contact representatives by phone.

How to contact Fortnite tech support

To send a request, you need to go to the official page epicgames.com and select the “Help” tab.

In the window that opens, click on the icon marked Fortnite and find the “Contact Us” button in the lower right corner.

This will open the application form.

When making a request, you have to fill in several fields:

  1. Choose a resource with which you are having problems, be it an Epic store, Fortnight or another developer’s product.
  2. Select Russian language. So the application will immediately go to the employee who can execute it.
  3. Enter your name and e-mail. Enter your email address, which is linked to your game account. This will help avoid future misunderstandings.
  4. List the platform you’re having problems with, be it PC, Playstation, or Xbox.
  5. From the list of categories, select the one that best suits your problem. Complaints with such marks are considered faster, because service staff can immediately navigate the issue.
  6. Describe your problem. Do this in as much detail as possible, indicate from which gadget you log into your account, at what moment the problem occurs, etc.
  7. The last step is captcha introduction. After that, the request can be sent.

The speed of the response depends on the accuracy of filling. If in the application you could not explain the reason for contacting or provided incorrect contact information, then the letter may not be responded to.

Response timeout

The response from Epic Games technical support comes to the e-mail, the address of which the player indicates when filling out the questionnaire. The waiting time depends on many factors, including the correctness of the request, the complexity of the gamer’s problem, and the total number of requests from users. On average, a response comes within 1-2 days, although sometimes players receive an email from Fortnite after a couple of hours.

Have you already had to ask for help? Did the staff manage to solve your problem?